1. Membership Cancellation

• You may cancel your ThaiCaddyConnect membership at any time from your account settings, or by contacting us at thaicaddyconnect@gmail.com.
• Cancellation stops future billing. Your membership benefits (unlimited bookings, priority access, Golfbook) remain active until the end of the current paid billing period — we do not pro-rate or refund the unused portion of a billing period already paid for.
• We do not offer refunds for partial months.

2. Booking Cancellations — Golfer-Initiated

• If you need to cancel a booking request, please do so as far in advance as possible by contacting the Caddie directly or via thaicaddyconnect@gmail.com
• Because bookings are arranged directly between golfers and independent Caddies, any cancellation terms specific to a booking (e.g. a cancellation fee for very short notice) are a matter between the golfer and the Caddie. ThaiCaddyConnect does not currently charge a separate platform booking fee, so there is no platform fee to refund in the event of cancellation.

3. Booking Cancellations — Caddie-Initiated

If a Caddie is unable to fulfil a confirmed booking, please contact us at thaicaddyconnect@gmail.com so we can help arrange an alternative Caddie where possible, or provide guidance.

4. No-Shows

ThaiCaddyConnect is not responsible for compensating either party in the event either the golfer or the Caddie fails to attend a confirmed booking without notice. We encourage both parties to communicate directly and promptly if plans change.

5. Payment Disputes

If you believe you have been charged in error, contact us at thaicaddyconnect@gmail.com as soon as possible. We will investigate and, where appropriate, process a refund via Stripe to your original payment method.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

7. Contact

Questions about cancellations or refunds can be sent to thaicaddyconnect@gmail.com